PSCSHIP Secure & Reliable

If you have scheduled a pickup in PSCSHIP, you can find the confirmation number in two places.

First, go to “History”. Find the shipment you scheduled the pickup for. The most recent shipments are at the top. It is the 6-digit code below the waybill number in the fourth column.

The other option is to go to the Pickups section of PSCSHIP. Scheduled pickups are on the right-side of the screen.

If nothing is there, then the pickup probably wasn’t scheduled. You should see the shipment to the left as being able to be selected to schedule a pickup. Check the box next to the shipment and click the blue button to open a window and schedule the pickup location and window.

If the pickup was scheduled in our PSCSHIP program, you will need to wait 20 minutes after the original scheduling before rescheduling your shipment, as the pickup has to go through internal processes before it can be cancelled. After 20 minutes, go to the “Pickups” tab to find the pickup that was scheduled.

Click on the date of the pickup you want to schedule and you will see a red button that says “Cancel Pickup”.

Click the “Cancel Pickup” button and confirm that you want to cancel your shipment. If you see an error message, give it some more time and try again. Eventually the shipment will appear so you can select it and schedule another day and/or time (if needed).

If the pickup has already been attempted, you will not be able to cancel or reschedule the pickup. At that point, call our office at 800-827-7987 and our team can schedule the new pickup for you.

If you are a direct DHL customer, you can try to change the pickup on your online system or you will have to call 800-CALL-DHL (225-5345).

There are many reasons why the rate estimate you received when you created a shipment in PSCSHIP differs from what was actually billed.

One reason could be that the weight is different. In this example, the invoice shows a weight of 41 lbs.

But in PSCSHIP, the waybill was estimated at a weight of 16 lbs.

DHL reweighs and measures every shipment. If they are correct, then the rate estimate was based on wrong information and is invalid. But if the waybill was made with accurate weight and size information, DHL is wrong. We can help you file a claim if this is the case.

Whether the issue is the weight, a fee that wasn’t included in the original estimate or something else, you can contact us at 800-827-7987 or customerservice@preferredship.com and we will review the reason for the rate difference and discuss what options we have to file a claim or take the next step. If you are a direct DHL customer, you can contact DHL Billing at 800-722-0081 to dispute the charges.